Vet Team Training

What Vet Team Training is

Vet Team Training, or VTT, is an online continuing education site for veterinary technicians, veterinary nurses and assistants, where every educator is a vet tech or vet nurse. The home page puts the rule plainly: "Everyone is welcome to learn here, but the only educators are vet techs and vet nurses." The About page says VTT is owned and operated by Amy Newfield, MS, CVT, VTS (ECC), who has "over 25 years of experience as a veterinary technician," earned her Veterinary Technician Specialty credentials in Emergency & Critical Care in 2003 and later a master's degree in leadership and management. She obtained her veterinary technician credentials in the 90s. Amy first tackled gaps in leadership education by writing two books, "Oops, I Became a Manager" and "Oops, My Team is Toxic," which the About page calls best selling. She then saw what the About page calls "another gap; a lack of great education for veterinary technicians/assistants and nurses."

The site makes big claims about itself, and they are its own. The home page calls VTT "The LARGEST online CE platform where everything is created by Vet Techs/Nurses from around the world!" and a heading reads "First CE Site Dedicated to the Vet Techs/Vet Nurses of the World." The About page says it is "the ONLY continuing education site that ONLY has veterinary technicians and veterinary nurses educators from around the world!" The home page sets this against other CE sites, which it says are mostly "owned and operated by veterinarians or companies," and adds that VTT is "owned by a veterinary technician who is passionate about ensuring vet techs and vet nurses learn from those that understand them." Its stated values follow from that: "Veterinary technicians and nurses play an equal part of the care of animals," and "Vet techs and vet nurses should learn from those who do their job." The home page motto is "Education should be fun, affordable and obtainable."

What a learner gets

The home page sums up the catalog in two lines: "Over 200 RACE approved CE Hours" and "Over 100 quick-learning modules." It also promises "No sales-pitch webinars. No one is trying to sell you anything." The site says content keeps growing: "Expect to see more content and speakers on VTT being constantly added." The course catalog sits behind the "Available Courses" menu, under the heading "Time For Some VTT Education."

Not everything carries credit. The FAQ says "Not all education on VTT is RACE approved," so a learner should read each description and title. All RACE content, it adds, "is clearly marked with the RACE #, hours it's been approved for and who it's been approved for (vets/techs or just techs)." The About page notes that "much of our RACE approved CE is approved for both doctors and techs," and the home page says the same thing more loudly: "Our RACE CE is approved for both doctors & techs!" Veterinarians can use VTT, then, but the people teaching are always technicians and nurses.

Every course ends with an assessment. According to the FAQ, "all courses, even the small short videos, have a quiz with them," and completing one gives a certificate the learner can show as "proof of completion on any course."

Live online conferences

On top of on-demand courses, VTT runs live events. The home page says "VTT has lots of on-demand RACE CE like every other online platform, but we also have live online conferences!" They range "From Medical MicroSummits (4-5 hours of intense learning) to 2-day Leadership Conferences," which the site describes as "live, interactive conferences." The subscription brings a price cut on these events; the site says "All-Access subscribers get HUGE discounts to the VTT online conferences included in their subscription fee!"

Free account and free courses

Signing up costs nothing, and the home page says it "Gets You Access to Our Free Content!" The Free Courses page lists the free CE under "Browse All Our Free CE Below!" and points learners who want more to the All Access plan. The FAQ answers "Is the free account really free?" with "Yes! You can view any content that is listed as free as much as you want." There is a condition: a free account must show activity within a 12-month period. Accounts with no purchase history may be deleted after 12 consecutive months of inactivity, "including forfeiture of any certificates earned," and accounts with past purchases must stay active within each 24-month period. Asked whether a learner can try the site before buying, the FAQ says some content is free and some needs a subscription, so the free courses are the way to sample it.

Pricing

VTT sells two ways. A learner can buy single courses: "If you only want to pay for one course you can!" The FAQ's example puts one course at $30. The other route is the All Access subscription, a yearly plan for all content, which the home page describes as "a yearly subscription to all our content which is cheaper than other CE sites." The site does not print the individual All Access price. Buying single courses first earns nothing toward it: "Purchasing an individual course will NOT provide a discount on the All Access subscription," and a learner who paid $30 for a course and then subscribes pays the subscription's full price.

Students get their own rate. The home page says "Are you a student? Then you are extra broke! You get everything on this website for only $40/year!" The FAQ argues that prices are "lower than most other CE websites" because running a website, RACE accreditation and speakers is expensive, and that "our nominal prices speak for themselves."

Group plans for hospitals

The FAQ answers hospital owners directly and lists group discount rates per team member:

• 5-15 team members: $70/person
• 16-40: $60/person
• 41-75: $50/person
• 76-100: $40/person
• 101+: $25/person
• 500+: "Contact me!"

A group plan buys each person a year: "once you pay for a team member's subscription they will have it for the full year. At this time membership cannot be switched out between employees." Managers should know what they do not get. The FAQ says "At this time we do not offer the ability for managers to have insight into their hospital team." Instead, team members show their quiz certificates as proof of completion, and "For groups over 100 people VTT can run a report for leaders on a monthly basis if needed."

Refunds, renewals and canceling

Single course purchases are final: "We do not offer any refunds on pay-per-course education." The All Access subscription can be refunded, but only within forty-eight (48) hours after signing up, by emailing VetTeamTraining@Gmail.com, and "It may take 2-3 weeks to process the refund." Requests after 48 hours "will not be honored," and the FAQ warns that a refund may cost the learner access to "all certificates, content and data from the VTT site immediately."

The subscription renews automatically. Learners manage it under Log in > My Account > Account, where the renewal date and a "Cancel Subscription" button sit. The FAQ says "You can cancel at any time and retain the remainder of your subscription year," and suggests canceling before the auto renewal if a learner does not plan to continue. The same Account screen lets a learner edit the payment method. Profile settings (Privacy Settings > Advanced Settings) also let a learner delete all their data, certificates and course progress included, which VTT says it cannot recover afterward.

Teaching on VTT

VTT recruits its educators from the profession. The home page says "We don't hire just any instructor to provide educational content," and that it is selective about who teaches vet techs and vet nurses. The FAQ sets two requirements for anyone who wants to contribute: they must be "a credentialed veterinary technician/nurse in your country," and they must have prior experience lecturing or publishing. Candidates who meet both write to Amy Newfield at the company's email address.

Vlogs, podcast and blogs

Beyond courses, the About page lists three other channels. Vlogs on the VTT YouTube channel are "Video blogs lasting less than 10 minutes on a variety of topics. Some funny, some serious." The podcast covers topics "From medical to team culture" and can be found by searching "Veterinary Team Training wherever you find your podcasts." Written blogs are there to "Read them when you have time. Share them with colleagues." The About page's line for them is "Education is sometimes best served written." VTT also runs a newsletter and is on Facebook, Instagram and LinkedIn.

Support

Support runs by email: the footer of every page gives VetTeamTraining@Gmail.com, and the FAQ sends account and subscription questions to the same address.

Who it suits

VTT suits veterinary technicians, nurses and assistants who want CE taught by people doing the same job, and who want short, quiz-backed courses they can fit around shifts. Students get the whole site for $40 a year. Hospitals training a team can buy group seats, with the per-person rate falling from $70 for 5-15 people to $25 for 101 or more, though managers get no built-in view of their team's progress below 100 people and rely on certificates instead. Veterinarians can earn RACE credit on many courses, and practice leaders will find the 2-day Leadership Conferences. Anyone unsure can start with the free account and the free courses before paying.