Facilitate

What Facilitate is

Facilitate is a no-code platform for building and delivering immersive training: interactive 360-degree scenes, 3D micro-simulations of equipment and procedures, and multi-user VR sessions. It is written for L&D teams and subject matter experts in industrial and safety-critical work, and its industry pages cover energy, manufacturing, mining, aviation and healthcare. The homepage promise is "Create Immersive Training in Hours" and to deploy it anywhere, in a browser, on a desktop or in VR, without code. The FAQ is direct about what that means: "No Unity license is required. No coding at all is required." Trainers, safety managers, engineers and other SMEs build lessons with drag-and-drop tools after basic onboarding.

What you can build

The product tour lists six content types that go into a lesson:

• 360° media for the highest visual and audio realism, recorded on site.
• Interactive 360s, the same scenes with interactive elements added. The features page suggests site inductions, hazard identification tasks, customer walkthroughs and procedural demonstrations.
• Micro-simulations, built by converting existing 3D models into hands-on tasks where learners handle objects, "in a matter of minutes" according to the features page. These suit equipment and procedural training.
• 3D models that learners can explore in a virtual space.
• 2D materials such as PDFs and videos, described as a low-cost way to add supporting information.
• Assessments, which combine with the other content types to reinforce the training message.

Authors drag these into a single lesson plan and choose a step-by-step or a self-guided format. Templates are available or authors can design their own, adapting scenarios, assessments and environments to their own sites, equipment and safety procedures. The FAQ is honest about limits: "As an easy-to-use no-code platform, there is a limit to the level of simulation complexity that can be created, but most common energy and industrial use cases can be created with ease." It says 360 content and 3D content can each be made "in minutes to hours depending on complexity", and that edits publish globally and instantly to every deployed device.

The homepage lists the use cases the platform is built for: safety and hazard awareness (confined spaces, electrical hazards, PPE, emergency response), technical and equipment training including lockout/tagout, field and operations readiness, crisis and scenario training, onboarding and compliance, and soft skills and leadership.

Delivery: browser, desktop, headset, together or alone

Lessons can be deployed through an LMS via SCORM, shared by web link, launched in the Facilitate Desktop app for Windows PCs, or opened on a VR headset. Supported headsets named on the product tour are the HTC Vive Focus 3 and Vive XR Elite, Pico Neo 3 Pro and Pico 4 Enterprise, and Meta Quest 2, Quest 3 and Quest Pro. Because 360 and 3D training also runs in a web browser, learners who cannot or prefer not to wear a headset still take the course, and the company frames this as a path toward full VR adoption.

Training can be self-paced or collaborative. Multi-user VR sessions let learners talk in real time in a virtual classroom and view the same content, which the FAQ suggests for emergency response drills. Instructors get oversight tools to observe learners, pick content, give voice guidance and run hybrid sessions with a live debrief. For remote worksites, content can be downloaded in advance and run on a headset without any internet connection.

Tracking, LMS integration and security

Facilitate reports content access, learner attempts, completion rates, time spent in each scene, pass or fail status and question responses on its dashboard, with export to CSV or to an LMS. The pricing page lists SCORM (2004-3) exports and xAPI integration that connects to a Learning Record Store, with daily automated user data export. The FAQ says SCORM and xAPI cover integration with major LMS and HR platforms, and organizations without an LMS can use the built-in admin tools instead. User management and permissions run through SSO login across sites and devices.

The company states it is "accredited to the international standards: ISO 27001, SOC 2, and GDPR", with encryption at rest and in transit. Hosting is cloud-based on Azure with data storage in the US, UK or Australia, and the company invites buyers to discuss on-premise or private cloud hosting.

Plans and pricing

The pricing page publishes plan contents but no prices; buyers contact sales for a quote. Three tiers are listed:

• Essential, for a team or department: 3 creator licenses, 250 annual learners covered, 200GB of storage, customizations available, annual business reviews and standard support without a formal SLA.
• Growth, for several sectors or regions: 5 creator licenses, 500 annual learners covered, 400GB of storage, semi-annual business reviews and a standard SLA.
• Enterprise, for a company-wide rollout: unlimited creator licenses and learners, 1TB of storage, a dedicated customer success manager with priority support, quarterly business reviews and an enhanced SLA.

Creator licenses give access to the advanced tools, the 360 Scenario Creator and Micro-Simulation Creator, and more can be added. Onboarding rises from remote guidance on Essential to 5 hands-on remote sessions on Growth and 12 sessions plus an in-person workshop on Enterprise. The FAQ says plans start with a 12-month subscription, billing is typically annual and based on users or licenses, extra users are added at a prorated rate, and one-time onboarding and setup fees may apply, with custom implementation fees for enterprise-wide deployments. Volume and multi-year discounts are offered. Hardware is not included, though the company helps source and configure headsets and 360 cameras and supports device management.

There is no free plan. A personalized demo is the starting point, the FAQ says trial options "may be available for qualifying mid-market and enterprise clients", and a Guided Pilot is offered for proving impact. Discounted pricing applies to accredited K-12 schools, colleges, universities and vocational institutions for academic use, and to registered nonprofits. In-app chat and email support are listed for technical issues.

Customers and partners

Case studies cover a US energy provider using Facilitate for renewable energy site training, Northern Star Resources for new-employee onboarding in mining, production line technicians in manufacturing, a large US airline for procedural training, healthcare providers and a US fast-food retailer. Named testimonials come from Ian Weiss of Xcel Energy, staff at Coleg y Cymoedd, and Brandon Baker of AdventHealth University, who says "Facilitate works across all headsets that the university owns." The pricing FAQ says Coleg y Cymoedd "saw training costs drop by 40% after adopting Facilitate." A partner program serves technology resellers, VR solution providers, content creators and consultants, with Master Organisations and white-labeling features.

Who it suits

Facilitate suits energy, mining, manufacturing, aviation and healthcare teams that need site inductions, hazard spotting, equipment practice and emergency drills built by their own SMEs rather than by a VR studio. Remote sites benefit from offline headset use, and the browser and Windows options let a team start without buying headsets. Colleges teaching technical and clinical courses can use the education pricing.

It suits a buyer less well when the scenario needs complex simulation physics beyond what the FAQ says a no-code tool can do, or when a single trainer wants to buy online at a listed price: every plan is quoted, with a 12-month starting term.