Docebo

What Docebo is

Docebo is an enterprise learning platform for L&D teams that train employees, customers and partners from one system. The company now calls it an "AI Workforce Readiness Platform," and the homepage sums up the pitch in one line: "Always be upskilling. Never stop learning." Four products sit under that banner. Learning is the LMS itself, described as "Create, deliver, and measure learning at scale." Skills Intelligence maps what people can do and where the gaps are. Enterprise Knowledge answers questions from the company's own knowledge sources. AgentHub runs AI agents that handle work inside the learning stack.

The homepage describes the learning layer as a way to "Unify your LMS, LXP, AI authoring, roleplay, ecommerce, and more in a single learning experience." Its FAQ adds that the platform combines elements of an LMS, LXP, authoring tool, content management, virtual classroom, performance support and analytics. The company frames the problem it is solving with a line from its AI readiness report: "Most companies have AI tools. Few have a workforce ready to use them."

Building and buying content

A training team has three ways to fill the platform. It can build courses with Docebo Creator, which the FAQ calls "our full AI content creation tool," and generate interactive courses and coaching scenarios with AI, then assemble full learning plans from them. It can bring in existing material: the pricing FAQ says Docebo's team can migrate existing courses, quizzes, user data and multimedia during onboarding, and the homepage names SCORM and xAPI learning among the content Enterprise Knowledge searches. Or it can buy ready-made courses. The FAQ says the content marketplace "contains over 30,000 courses and professional certifications from the world's best learning content providers," and the pricing page lists Content as an add-on with "Best-in-class content from 150+ of the world's top publishers, directly in your platform."

Docebo Roleplay adds practice simulations for employees and runs on usage-based AI credits. Further paid add-ons include Immersive Learning with VR and AR experiences, Gamified Learning, Communities, and Docebo Labs by Skillable for hands-on labs. Both pricing tiers include blended learning with instructor-led training, mobile and social learning, gamification, white-labeled design, and multilingual support with AI translation.

Assigning, tracking and reporting

For administrators, the base tier includes certification and compliance tracking, admin and workflow automation, an AI assistant, and standard and customizable reports with pre-built and custom dashboards. Advanced Analytics is an add-on on the base tier and is included in Enterprise. The homepage says reporting lets a team "Connect learning to ramp time, win rates, retention, and more," and the FAQ gives the example of linking a CRM or HRIS so training can be set against seller performance or employee retention.

Skills Intelligence is the part Docebo leans on most heavily. The homepage says it will "Map skills, surface gaps, and personalize learning with AI to close them." The pricing page lists it as a separately priced product under the 365Talents name, with AI skills inference that needs "no surveys, no manual tagging," a skills taxonomy across 45+ languages, a talent marketplace for internal mobility and project staffing, career paths, workforce analytics with scenario planning, and integration with HRIS and ATS systems. The strategic workforce planning page links to a post about Docebo's acquisition of 365Talents and says the pairing ties skills insight to hiring, development and mobility. The same page draws the line plainly: "Traditional planning centers on headcount and roles," while skills-based planning centers on capability.

AI agents and learning in the flow of work

AgentHub lets teams "Build and deploy no-code agents that run autonomously across your learning tech stack," whether guiding learners, handling admin tasks or running compliance workflows. Another product page says the agents read your docs, build the course, draft the assessment and launch the campaign.

The MCP Server connects Docebo to the AI assistants staff already use. Its page says "Learners get answers from Docebo without leaving Claude, ChatGPT, Gemini or Microsoft Copilot," with answers "grounded in your Docebo content library and scoped to each user's permissions." The FAQ lists ChatGPT Enterprise and Team, Microsoft Copilot through Copilot Studio, Claude Enterprise and Team, and Gemini Enterprise. IT connects Docebo via OAuth once, and from then on people can manage enrollments, check progress and track certifications from the assistant. The FAQ calls the current release a beta focused on learner tools, with manager and admin features to follow.

Companion is a browser extension that surfaces training in context, with "No tab-switching, no searching, no extra clicks." Docebo for Microsoft Teams and Docebo for Salesforce are paid add-ons that put training inside those two tools, and Headless Learning lets a company deliver learning through its own custom front end.

Customer, partner and member education

Docebo is built for external audiences as well as staff. Extended Enterprise is an add-on on the base tier and part of the Enterprise tier for up to 10 domains, and the E-Commerce add-on is there to "Monetize learning and drive revenue." A homepage case study says Zoom trains 2M customers through its Zoom Learning Center, which runs on Docebo. The pricing FAQ also names associations as a fit and says the UN Global Compact uses Docebo to deliver continuing education courses and certifications to its members.

Pricing and plans

Docebo publishes no prices. The pricing page offers two core tiers, a base tier and Enterprise, each behind a "Get Your Pricing" button, and says the price depends on the tier and on active users. The pricing page names the base tier "Elevate". Customers pick one of three user models: monthly active users, yearly active users, or registered active users. Under the registered model, licenses can be deactivated and reassigned. Going over the user limit does not force an upgrade; the FAQ says Docebo charges for the extra users and that at about 30% overage it usually makes sense to move up a tier.

Enterprise adds advanced analytics, up to 6 included integrations against up to 4 on the base tier, 2x sandbox environments, a branded mobile app, API access at 100 calls per minute, a dedicated database and Elite support. Setup fees depend on the deployment: the FAQ says simple setups may be included, while complex ones need onboarding that is scoped during the sale. The minimum contract is one year, though the FAQ says most customers sign for 3 to 5 years. On fit, the FAQ says Docebo typically suits companies "Training at least 250+ learners." A FedRAMP authorized Docebo Federal platform serves U.S. federal agencies.

Integrations, security and support

The pricing FAQ says "Docebo supports over 400 integrations," covering authoring tools, HRIS, SSO, CRM, messaging and data warehouses, and the homepage shows Salesforce, Teams, Zoom and Google Drive. Enterprise Knowledge can "Search across Docebo, SharePoint, Confluence, Drive, Slack, and 25+ other places your org stores knowledge." The homepage FAQ says the platform's security management system is compliant with ISO 27001 and SOC 2 and that its data protection measures align with GDPR; CCPA also appears among its security badges.

Support runs through Docebo University for on-demand training and certification on the platform, the Docebo Community for peer help and the product roadmap, a Help Center with "over 600 detailed articles and guides," support tickets, professional services for migration and adoption, and a developer portal with APIs and webhooks.

The pricing page says Docebo is "Trusted by Fortune 500 companies and 30M+ learners worldwide," and the homepage puts the count of organizations at 3,500+. Named customers include Denny's, Tripadvisor, Infinite Campus, Booking.com and Brooks Automation, which the homepage says cut training time and costs by 20%.

Who it suits

Docebo fits mid-size and large organizations that train several audiences at once: employees, customers, partner networks or association members. It suits teams that want skills data to steer training and internal mobility, and those who want learning to reach people inside Teams, Salesforce or an AI assistant. The 250-learner guidance, quote-only pricing and one-year minimum contract make it a poor match for a small team that only needs to host a handful of courses, where a lighter tool will be cheaper and quicker to set up.